Fine Print
Returns and exchanges
Contact me within: 3 days of delivery
Ship items back within: 5 days of delivery
Because Items are made to order I do not except cancellations after 24 hours or if your item has shipped.
Please contact me immediately if you have any problems with your order so we can resolve your concern.
gregorysegura@gmail.com
505-670-3955
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
- Rings
- Custom or personalized orders
- Items on sale
Returns and exchange details
Please remember items are handmade therefore no two are exactly alike. Pictures may not be the exact item you receive. Stamp designs, color shades of stones and silver texture may vary sightly.
*** FULL Refunds will ONLY be given if the item received is not the item you ordered.
*** NO Refunds, one (1) time in store EXCHANGE chosen within 30 days only.
*** A 25% restocking fee and new shipping fee will apply to exchange
*** NOT responsible for items lost or damaged by delivery service.
*** Sale Items are non-refundable and sale is final
Please contact us at gregorysegura@gmail.com with any questions
*** FULL Refunds will ONLY be given if the item received is not the item you ordered.
*** NO Refunds, one (1) time in store EXCHANGE chosen within 30 days only.
*** A 25% restocking fee and new shipping fee will apply to exchange
*** NOT responsible for items lost or damaged by delivery service.
*** Sale Items are non-refundable and sale is final
Please contact us at gregorysegura@gmail.com with any questions
Shipping
Shipping is done USPS Priority. Insurance is NOT included and Santa Fe Silverworks is not responsible for lost packages.
Items are made when you order so please allow up to three weeks. If you need an Item sooner please let me know when you order or check status prior to ordering.
Items are made when you order so please allow up to three weeks. If you need an Item sooner please let me know when you order or check status prior to ordering.
Custom and personalized orders
Sorry at this time I do not offer custom orders.
Wholesale availability
I do offer wholesale pricing to established retail locations and do have minimum order requirements. For more information on how I can assist you with increased sales please call, text or email me with the subject line “wholesale inquiry”. Thank you
505.670.3955
info@santafesilverworks.com